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Sleep and shutdown problems are due to v11xx. You may also use the ” Get Help Now ” option at the bottom right to chat with a Dell technician right away. At least it worked on a Precision Dell NO Intel Management software to remove I can only shut down to the restart point, and hold down the power key till I kill the process entirely.. After having read each post over the 18 pages on this subject, I’m giving up the will to live Any suggestions would be gladly accepted I have tried everything suggested to date Shutdown is still a problem.

Waking from sleep or hibernate still is a problem without a hard reboot holding down the power button for the hard reset. I have had great luck with my Dell desktop in the past, but this issue does not sit well with me and Dell was wondering why I shy away from purchasing thousands of Dell laptops for my company!

This is frustrating! If the Intel downgrade didn’t work for you, let me tell you the real solution. I was so close to throw this Dell garbage out through the window. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press Enter. If Repair your computer isn’t listed as an option, then your computer doesn’t include preinstalled recovery options, or your network administrator has turned them off.

Startup Repair might prompt you to make choices as it tries to fix the problem and, if it is necessary, it might restart your computer as it makes repairs. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? I then checked all the drivers I could find. Everything was up to date that I could see.

I then performed a system recovery by holding the power button when the Dell startup logo comes up 2 times, then a menu appeared to do this. I found that after performing system recovery, I was able to use the computer for up to 1 to 3 days before the random shut downs started to occur again. In order to fix this issue once and for all, I decided to back up all my files on a network drive I have 2 computers , and perform a clean reinstall of the Windows 10 operating system.

I accessed this feature by holding the power button 2x during boot again the same way I did for getting to system recovery. After reinstalling windows, I started to add some of my old programs and files again thinking all was well. Everything worked fine until I tried to Download a game on Steam with Discord open as well. Then i got the dreaded “Soft” Shut Down screen again.

Then a few objects took flight I decided to give safe mode a shot again. I ran that same download in Steam inside Safe mode, and was able to finish the download overnight without any shutdowns. It has now been over 30 hours in Safe Mode without any “Soft” shut down as I type this message.

I have not tried this yet, but I got my windows product key and have also received a Windows 10 installer from my friend to try clean reinstalling that way instead of from the on-computer menu.

Please let me know if you think I should try this. I have to start over either way right now. Please Help Please offer any suggestions that you think I should try to fix this. All forum topics Previous Topic Next Topic. Replies AdrianG 5 Rhenium.

In response to AdrianG Martinikene 2 Bronze. Search instead for. Did you mean:. Start a Discussion. Karuvin 2 Bronze. Thank you Update – 7 July Recently performed a Windows 10 clean install on my laptop and this issue happens again. Downgrade Intel Management Engine Interface to v9. All forum topics Previous Topic Next Topic.

Replies Marconi7 2 Bronze. In response to yxz8. I unchecked “Turn on fast startup” in power settings. Ende 2 Bronze. In response to Marconi7. Jezzer1 2 Bronze.


Blue page says “Your device ran into a problem and needs to restart”. – Microsoft Community Hub


Did you mean:. All forum topics Previous Topic Next Topic. Re: [Solved] Laptop won’t shutdown completely in Windows VikingOy 2 Bronze. Any NEW good ideas are welcome. Me2d 2 Bronze. I turned off fast boot. Would you kindly have any suggestions what to try? Update – 7 July Recently performed a Windows 10 clean install on my laptop and this issue happens again.

Downgrade Intel Management Engine Interface to v9. I can’t find it so I can’t change it manually. Installation file from the link is only for win7. I talked to dell as it is in warranty but it seems they have no idea how to fix it. I had to download fresh from realtek’s website. Now laptop goes to sleep and does not come back on mains attached after removal of intel rapid storage. Browse Community. Turn on suggestions.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Karuvin 2 Bronze. Thank you Update – 7 July Recently performed a Windows 10 clean install on my laptop and this issue happens again. Downgrade Intel Management Engine Interface to v9. All forum topics Previous Topic Next Topic.

RE: Laptop won’t shutdown completely in Windows I have the same laptop model and OS. Same thing happened to me but after the 3rd attempt, system reverted back to 8. My laptop is running on BIOS version A4 and it’s been impossible for me to upgrade to a more recent version. Read a post from a user who bricked his after a failed BIOS flash Not sure where to find the bios version , and what happened to the other guy makes me nervous about updating it. I wish dell would have some information, it is their product i am sure they know whats going on and all the failed installation on their machines.

Dell needs to be upfront and come out with some information, i know it is a windows program we are trying to install and it is not their product, but the problem is actually their machine that will not install it. This is silly, not being able to install win I totally hear you. That upgrade to win10 is turning into a nightmare. Sometimes it feels like I need a Ph. But even after attempting the upgrade from a clean factory reset with full updates and no additional 3rd party software so as to reduce risk of interference and conflicts , it still doesn’t work.

Hopefully, they’ll work out the issues with their drivers upgradability otherwise I might be stuck with win8. Just great, more money out the window :emotion Tip: This operation will cause your system and files loss, you had better back up your data in advance.

Solutions Are Here! Read More. It hibernates the kernel, saving its state so it can boot faster. Does force shutdown damage the computer? Your data might take any damage from a forced shutdown. If you are working on any files when things go bad, then you will lose your unsaved work.

It is also possible that the shutdown operation will cause data corruption in any files that you have open. How often should you restart your computer? In general, computers running old versions of Windows should be shut down every night to achieve their best performance.

Computers running newer versions of Windows and Mac computers can be shut down or restarted less frequently. What happens if you turn off your computer without shutting it down?


Fix HP Laptop and PC Issues After Windows 10 Update or Upgrade

Solution: how to fix auto-restart/ shuts down problems/how to stop the automatic restart of windows 10 or computer restart unexpectedly in your windows 10 or. If your Windows 10 device appears to randomly restart or shutdown, this tutorial should hopefully be able to resolve your issues. The steps in this tutorial. Jul 06,  · Hi, I’ve had a Dell XPS 13 running Windows 10 since September I have all the latest Windows and drivers updates installed. Since last week, when I click “Shut Down” through the windows icon in the lower left hand side, the screen will shut off but all the components of the laptop are still running (it’s still warm, processor is still running, keyboard light is on).


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